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Conditions of Use Conditions of Use
All orders are processed as quickly as possible, which usually means that your order will be turned around sometime during the first 48 hours after we receive it. We have all the items listed in stock at our warehouse, so you won't have to wait any extra days for the order to be finalized while the goods are on order from a supplier.

The speed of our processing your order also depends on how well you place the order, so please make sure to give us all the correct information in the first place, so that we can get things done quickly and properly.

If you do not receive your order within a reasonable time (please allow 5-20 days for Europe, 7-28 days for the rest of the World) do let us know by emailing us at service@musicshoponline.com.

Cooling-off Period

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items, where the item has been downloaded.
To cancel your purchase within the seven working days cooling-off period, please send us an email at sales@musicshoponline.com, giving the reason for the return as "I don't want it anymore". Please package the relevant item(s) securely and send it to us to the following address within seven working days from the day after the date the item was delivered to you:

Musicshoponline.com
Via Bargellino 10
40012 Calderara di Reno
Bologna
Italy

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive notice via email of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

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